Complaint Form Please note that you do not have to complete this form but you may find it useful. You can also complain to us in writing, by email at complaints@newstreetmortgages.com or by calling us on 0333 300 3500 Leave this field blank Mortgage/Loan account number: Your full name: What is the address of the mortgage property?: Are you the account holder? YesNo Please complete the following sections to make sure we have accurate contact details for you. Wherever possible we’d rather chat with you about the complaint as we think it’s far better to talk these things through to help us understand your concerns. If you would prefer us to contact you at a certain time of the day, please let us know. We are more than happy to call when it’s convenient. If you wish to send the complaint to us in writing, then that’s fine too. Either way we will try to work with you to respond to the complaint as soon as possible. Are you happy for us to call you about the complaint? YesNo What is the best phone number to contact you on? When is the best time to contact you? Please complete this section if you are not the account holder You must have permission from the account holder(s) to allow us to discuss the account with you. If we already hold details of this permission you won’t need to do anything else. If not, and permission from the account holder(s) is not enclosed with the complaint, our response will only be issued to the account holder(s). If you haven’t received permission from the account holder(s) and wish to do so, you can use the authority form, on our website at www.newstreetmortgages.com. Do you have permission from the account holder(s) to discuss their account? YesNo What is/are the name(s) of the account holder(s)? What is your relationship to the account holder(s)? What is your address? Please tell us about the complaint What is the complaint about? IntermediaryService StaffOther Product Please specify What outcome would you like to see to resolve the complaint? Once we receive your form, we will carry out an investigation into the points you have raised. If you are not happy with the outcome of our investigation or we don't get back to you within 8 weeks, you may contact the Financial Ombudsman Service at www.financial-ombudsman.org.uk or Exchange Tower, London E14 9SR or 0800 023 4567. Send