Documents Tariff of Fees: Tariff of Charges PDF, 297.11 KB Mortgage Terms & Conditions: Mortgage Conditions - Scotland PDF, 129.66 KB Mortgage Conditions - England and Wales PDF, 667.05 KB Important Information Credit Reference Agency Information Notice (CRAIN) PDF, 277.60 KB How we use your information - Fair Processing Notice PDF, 258.33 KB If you have a complaint Complaints Procedure PDF, 67.47 KB